Better selection of tables and slots! A brighter atmosphere with friendlier staff.

Even give you water with your resort fee. I took my winnings from Horseshoe and stayed at Margaritaville just down the street, the next night. No point in returning when there are so many better options out there, and their comps are terrible. (Never met, but relayed info.through staff) could learn better Customer Service. Front house staff to include Charles the Marketing Mgr. I did sit there for 7 hours so can give a good review for her :-). I will give a shout out to one of the dealers (I believe her name was Shamika), she was great, friendly and fun and I had a very good time with her. Guy next to me, said “ya gotta ask for everything if you want it”. A Plus for work effort, but he needed help. He could not keep up with the volume of people, working the bar, and the room and the wait staff. I always wanted to try Binions so gave it a try! Poor bartender was so overwhelmed, the experience was less than desirable. You pay a resort fee, but don't even get a bottle of water in the room. Rooms are dated, but at least mine was clean. Specifically the two women working the Casino Podium. When your table bets are more than the cost of your room ($50) and you play 7 hours, they still will not comp you! Also no hosts available even when they are supposed to be at work.

They don’t care about loyalty (a Caesars, Harrah’s, Horseshoe player for over 20 years). Guess that is why if I could give them a zero I would in that area. Whitney Willingham, I might get some feedback, but no response at all.

I thought maybe when I wrote to the new General Mgr. The main page shows 4.5 stars when most of the reviews reflect otherwise! HORRIBLE and I do mean horrible customer service.

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